Return & Refund Policy

Return & Refund Policy – Mamuka Healthcare Store

Effective Date: [1st April 2026]
Website: store.mamukahealthcare.in
Email: contact@mamukahealthcare.in

At Mamuka Healthcare Store, we strive to ensure customer satisfaction by delivering high-quality health and beauty products. This Return & Refund Policy outlines the terms under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product received is damaged, defective, or expired
  • The product is incorrect or not as described
  • The return request is raised within 7 days of delivery

Note: Products must be unused, unopened, and in their original packaging with all labels intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used health, wellness, or beauty products
  • Personal care items due to hygiene reasons
  • Products purchased under special offers, clearance, or discounts (unless damaged)
  • Digital products, downloadable materials, or services (if applicable)

3. Return Process

To initiate a return:

  1. Email us at contact@mamukahealthcare.in
  2. Provide:
    • Order ID
    • Product details
    • Reason for return
    • Clear images/videos of the product (if damaged/defective)

Our team will review your request within 2–3 business days and provide further instructions.

4. Replacement Policy

  • If the issue is verified, we will offer a replacement at no additional cost
  • Replacement is subject to product availability
  • If the product is out of stock, a refund will be processed instead

5. Refund Policy

Refunds will be initiated under the following conditions:

  • Product is returned and passes quality inspection
  • Replacement is not available
  • Order is cancelled before shipment

Refund Timeline:

  • Processed within 5–10 business days after approval
  • Amount will be credited to the original payment method

6. Shipping Charges

  • Free return shipping for damaged, defective, or incorrect items
  • For other eligible returns, shipping charges may be deducted from the refund

7. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

8. Failed Deliveries

If a delivery fails due to incorrect address or unavailability:

  • Re-shipping charges may apply
  • No refund will be issued for repeated failed attempts

9. Contact Us

For any return or refund queries, contact:
📧 Email: contact@mamukahealthcare.in

Important Note

Mamuka Healthcare reserves the right to modify this policy at any time without prior notice. Customers are advised to review this page periodically.

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